Havering Shopmobility - Service Update - 11 June 2021


Havering Shopmobility has now re-opened.


Both our Brewery and Liberty Shops in Romford Town Centre are back in business again.  The current Government restrictions on non-essential shops ended on Monday, 12 April and we re-opened from that date.


Below is information about opening arrangements and necessary changes to how we will operate in order to minimise the risk of spreading the virus between our users and our volunteers and staff.


The Government has set down strict guidelines on the measures all shops and businesses have to have in place to protect everyone, so we need your help to keep you and us safe, and your patience if things take a little longer than previously.  This includes hand hygiene, wearing face coverings and maintaining social distancing at all times.

Both our Brewery and Liberty Shops have now re-opened for service, full time (Monday to Saturday), from 10am until 4.45pm.

If you arrive earlier than 10am, you are likely to have to queue.


The main changes are :

  • No one should use our services if they are suffering, or have suffered in the last 7 days, with Coronavirus-like symptoms, or are living with, or been in contact with, anyone who has had symptoms, or had a positive result from a Covid test within the previous 10 days;

  • People in the Vulnerable Groups are no longer advised to ‘shield’ but should consider the risks and follow Government and medical advice before deciding whether to use our services;

  • Everyone must wear a face covering and adhere to social distancing requirements wherever possible – this means staying at least 2 metres apart.  We’ve put markings on the floor to guide you.

  • The space in our shops is very limited.  Safe queuing will operate both outside and inside our shops – only one family group will be allowed in the shop at a time.  Please wait to be called forward.

  • We will hand over and take back scooters using social distancing – that means you will need to wait for our volunteer to move away and tell you your scooter is ready before approaching. When returning scooters you may need to queue outside until there is space in reception;

  • At the Brewery Shop only one family group at a time will be able to use the inside waiting area for pick-ups.  If you need to wait for a pick-up and there is no space in the inside waiting area, you will be asked to park your scooter outside the shop and remain on it until your transport arrives; At the Liberty Shop, users waiting for pick-up will need to remain on their scooter opposite the shop entrance.

  • We ask you not to leave personal belongings, shopping etc. with us, or use the Brewery Shop toilet unless absolutely necessary;

  • We’re changing our procedures to minimise passing things backwards and forwards, like membership cards, documents, signing sheets, pens etc.

  • We still only accept cash but need you to have the correct amount with you to avoid us handling money unnecessarily when giving change.  The hire fees have not changed - £3.00 for a scooter; £2.50 for an electric wheelchair and £2.00 for a manual wheelchair.  Annual membership remains at £12.00.


We would like you to pre-book scooters which will be held for an hour after your booked time. Pre-booking will help us manage demand and therefore help you by minimising delays.


Current members can reserve a scooter by contacting the Brewery Shop on 01708 722570; for reservations at the Liberty Shop please call 01708 765764.  Please let us know if you need to cancel a reservation.  The shop may not been staffed all the time but you can leave a message.


All current users will be offered a free hire on their first visit, to make up for not being able to use your annual membership during closedown.  Just present your membership card to claim your free hire.


If you want to look at the paperwork we’ve prepared to guide our re-opening, and the formal risk assessment, these are available using this link :  

We look forward to welcoming you back to Shopmobility soon.


Mandy Bunn