Havering Shopmobility - Important Update - 2 December 2020
We are pleased to announce that our Brewery shop re-opened on
Wednesday, 2 December.
The Government has set down strict guidelines on the measures all shops and businesses have
to have in place to protect everyone, so we need your help to keep you and us safe, and your patience if things take a little longer than previously.
Our Brewery Shop re-opened on Wednesday, 2 December, full time (Monday to Saturday),
from 10am until 4.45pm.
Unfortunately, our Liberty Shop cannot re-open yet due to safety issues around Coronavirus.
Regular users of the Liberty shop are welcome to use the Brewery Shop.
If you arrive earlier than 10am, you are likely to have to queue.
The main changes are :
No one should use our services if they are suffering, or have suffered in the last 7 days, with Coronavirus-like symptoms, or are living with, or been in contact with, anyone who has had symptoms within the last 14 days;
People in the Vulnerable Groups should consider the risks and follow Government and medical advice before deciding whether to use our services;
Everyone must wear a face covering at all times whilst in our shop (unless exempt);
Everyone must adhere to social distancing requirements wherever possible – this means staying at least 2 metres apart. We’ve put markings on the floor to guide you.
The space in our shops is very limited. Safe queuing will operate both outside and inside our shops – only one person will be allowed in the shop at a time, so family members should wait outside unless you need special assistance. Please wait to be called forward.
We will hand over and take back scooters using social distancing – that means you will need to wait for our volunteer to move away and tell you your scooter is ready before approaching. When returning scooters you may need to queue outside until there is space in reception;
Only one person at a time will be able to use the inside waiting area for pick-ups. If you need to wait for a pick-up and there is no space in the inside waiting area, you will be asked to park your scooter outside the shop and remain on it until your transport arrives;
We ask you not to leave personal belongings, shopping etc. with us, or use the Brewery Shop toilet unless absolutely necessary;
We’re changing our procedures to minimise passing things backwards and forwards, like membership cards, documents, signing sheets, pens etc.
We still only accept cash but need you to have the correct amount with you to avoid us handling money unnecessarily when giving change. The hire fees have not changed - £3.00 for a scooter; £2.50 for an electric wheelchair and £2.00 for a manual wheelchair. Annual membership remains at £12.00.
We would like you to pre-book scooters which will be held for an hour after your booked time.
Pre-booking will help us manage demand and therefore help you by minimising delays.
Current members will be able to reserve a scooter by contacting the
Brewery Shop on 01708 722570. You can leave a message out-of-hours.
If you joined or renewed your annual membership in the 12 months prior to lock-down, when you next renew before 1st April 2021, we will automatically add 3 months to your membership free-of-charge.
We look forward to welcoming you back to Havering Shopmobility and ask you to bear with us as we all get used to new ways of working.