Havering Shopmobility - Service Update - 24 January 2022



We're having trouble staffing our Liberty shop due to volunteers being in the vulnerable groups needing to look after their own health and the health of our users.  If we can't open the Liberty shop, all services will still be available from the Brewery shop.

Liberty Shop - 01708 765764;   Brewery Shop - 01708 722570


Our Brewery and Liberty shops have been open and successfully delivering services to our users in accordance with current government guidance under ‘Plan B’ issued in December 2021 requiring additional precautions due to the rapid transmission of the Covid Omicron variant.


On 19 January 2022 the Prime Minister announced the peak of the transmission of the Omicron variant had passed and the severity of illness was less than previous variants resulting in less serious illness, fewer hospital admissions and fewer deaths.  England would therefore move back to the previous ‘Plan A’ level of precautions. This will occur from 20 January with some requirements being relaxed over the following week. 


The main changes are:

  • The wearing of face coverings in most public indoor venues and on public transport will no longer be mandatory;

  • People will no longer be advised to work from home;

  • The requirement to show a Covid pass to gain entry to larger public gatherings at entertainment venues will no longer be a requirement


The guidance is still for everyone to wear face coverings in public indoor spaces and on public transport and maintain the other precautions of sanitising, limiting numbers meeting and social distancing.


It should be emphasised that the pandemic is not over and the transmission rate remains high.  Precautions under Plan A remain but are advisory rather than mandatory. Covid still poses a major risk to people with underlying health conditions and those who have not had 3 vaccinations.


We have reviewed our position and feel that we can continue to deliver services safely in accordance with Government ‘Plan A’ guidance.


As many of our volunteers and our users are in vulnerable groups Havering Shopmobility will continue to require staff, volunteers and users to follow COVID guidance but accepting that it will no longer be legally enforceable.   This means we will continue with precautions and procedures as existing including requiring everyone to wear face coverings whilst in our shops, sanitising, limiting numbers and contacts, and social distancing.


This is consistent with our approach over the last year driven by our desire to protect our staff, volunteers, users and society as a whole.


Below is information about opening arrangements and necessary changes to how we will operate in order to minimise the risk of spreading the virus between our users and our volunteers and staff.


The Government has set down strict guidelines on the measures all shops and businesses have to have in place to protect everyone, so we need your help to keep you and us safe, and your patience if things take a little longer than previously.  This includes hand hygiene, wearing face coverings and maintaining social distancing at all times.

Both our Brewery and Liberty Shops have now re-opened for service, full time (Monday to Saturday), from 10am until 4.45pm.

If you arrive earlier than 10am, you are likely to have to queue.


The main changes are :

  • No one should use our services if they are suffering, or have suffered in the last 7 days, with Coronavirus-like symptoms, or are living with, or been in contact with, anyone who has had symptoms, or had a positive result from a Covid test;

  • People in the Vulnerable Groups are no longer advised to ‘shield’ but should consider the risks and follow Government and medical advice before deciding whether to use our services;

  • Everyone must wear a face covering and adhere to social distancing requirements wherever possible – this means staying at least 2 metres apart.  We’ve put markings on the floor to guide you.

  • The space in our shops is very limited.  Safe queuing will operate both outside and inside our shops – only one family group will be allowed in the shop at a time.  Please wait to be called forward.

  • We will hand over and take back scooters using social distancing – that means you will need to wait for our volunteer to move away and tell you your scooter is ready before approaching. When returning scooters you may need to queue outside until there is space in reception;

  • At the Brewery Shop only one family group at a time will be able to use the inside waiting area for pick-ups.  If you need to wait for a pick-up and there is no space in the inside waiting area, you will be asked to park your scooter outside the shop and remain on it until your transport arrives;

  • At the Liberty Shop, users waiting for pick-up will need to remain on their scooter opposite the shop entrance.

  • We ask you not to leave personal belongings, shopping etc. with us, or use the Brewery Shop toilet unless absolutely necessary;

  • We’re changing our procedures to minimise passing things backwards and forwards, like membership cards, documents, signing sheets, pens etc.

  • We still only accept cash but need you to have the correct amount with you to avoid us handling money unnecessarily when giving change.  The hire fees have not changed - £3.00 for a scooter; £2.50 for an electric wheelchair and £2.00 for a manual wheelchair.  Annual membership remains at £12.00.


We would like you to pre-book scooters which will be held for an hour after your booked time. Pre-booking will help us manage demand and therefore help you by minimising delays.


Current members can reserve a scooter by contacting the Brewery Shop on 01708 722570; for reservations at the Liberty Shop please call 01708 765764.  Please let us know if you need to cancel a reservation.  The shop may not been staffed all the time but you can leave a message.


If you want to look at the paperwork we’ve prepared to guide our re-opening, and the formal risk assessment, these are available using this link :  

We look forward to welcoming you back to Shopmobility soon.


Mandy Bunn